Policies — OGS Pakistan
OGS Pakistan (OGS Digital Store) runs https://www.ogsdigitalstore.site. We sell digital subscriptions — streaming, AI tools, VPNs, design apps, IPTV and more — and have served customers since 2019 from Lahore, Punjab, Pakistan. This page contains our Privacy Policy, Terms & Conditions, Refund & Replacement Policy and Delivery Policy. Last updated: 12 November 2026.
1. Privacy Policy
Information we collect
Account: your email address and password (stored securely) when you create an account. Orders: your name, WhatsApp number, email, the products and plans you choose, device type (for IPTV) and any note. Payment proof: the screenshot you upload or send on WhatsApp. Reviews: your name, rating and text if you submit a review; reviews are shown only after we approve them.
We never ask for or store card numbers or bank passwords. You pay us directly through Easypaisa, JazzCash, NayaPay, Faysal Bank, Binance Pay, USDT, TRON, BNB, PayPal or Remitly; those services handle your payment under their own policies.
How we use it
Only to verify payment, deliver your subscription, show your orders and login details in your account, provide warranty, renewal and support, and prevent fraud (for example blocking abusive numbers). Delivered login details are stored privately and shown only to you in your account or through your private order link. Our team receives order alerts (including on Telegram) to deliver faster.
Stored on your device
Your cart, wishlist, theme and currency choice are saved in your own browser. If you sign in, your login session is also saved in your browser. You can clear these anytime from your browser settings.
Website analytics
Our hosting provider, Lovable, records anonymous visit statistics: the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy (https://lovable.dev/privacy) explains how it handles it.
Sharing and retention
We do not sell your data. We share it only with services needed to run the store (hosting, database, order alerts) or when required by law. Order records are kept as long as needed for warranty, renewals and our records. You can ask on WhatsApp to see, correct or delete your data, except records we must keep for legal or fraud-prevention reasons.
2. Terms & Conditions
Using our store
By ordering or creating an account you agree to these terms. You must be 18 or older, or have a parent's or guardian's permission. All products are digital; nothing is shipped.
Prices and payment
Prices are in Pakistani Rupees (PKR) unless you choose another currency; the PKR amount confirmed for your order is final. Payment must be made in full before delivery. Every order is checked by our team; if a payment cannot be verified, or the amount paid does not match the correct price, delivery is held until it is resolved. If a price is shown wrongly by mistake, we may cancel the order and refund you in full.
Account rules (very important)
Do not change the email, password, PIN, profile names or settings of any account we give you, unless the product is sold as "on your own email". Use only the number of screens or devices you paid for. Do not share or resell the login. Breaking these rules ends your warranty immediately, and access may be stopped without refund or replacement.
IPTV
IPTV needs a stable, fast internet connection. Buffering caused by your internet provider, VPN, Wi-Fi or an old device is not covered. Channel lists and availability are set by the provider and can change.
Third-party brands
OGS Pakistan is an independent reseller and is not affiliated with or endorsed by Netflix, Canva, ChatGPT/OpenAI, Adobe, Spotify, YouTube or any other brand shown. All names and logos belong to their owners. We are not responsible for bans or changes made by those platforms because of misuse.
Liability and changes
Our responsibility is limited to delivering what you bought and honouring its warranty; it never exceeds the amount you paid for that order. We may update these policies; the version on this page is always the current one.
3. Refund & Replacement Policy
Replacement first
Every plan has a warranty for its full duration. If it stops working, message us on WhatsApp with your order number (OGS-XXXXXX) and we will fix it or give you a replacement during support hours.
Full refund
You get a full refund if you cancel before your order is delivered, if we cannot deliver it (for example out of stock) and you do not want another product, or if we sent the wrong product and cannot correct it.
If a service cannot be restored
If a platform changes or stops a service during your warranty and no replacement is possible, the unused part of your plan is given as store credit, or another product of the same value.
No refund
After delivery there is no refund for change of mind, buying the wrong plan or device, breaking the account rules, bans caused by misuse, or problems with your own internet, device or region settings.
How refunds are paid
Approved refunds are sent to the same account you paid from, usually within 24 hours of approval. Delays by the payment service are outside our control.
4. Delivery Policy
How you receive your order
After payment is verified, your login details and instructions appear in your account under Orders and on your private order page. We may also send them on WhatsApp or email. Products marked "on your own email" are activated on the email you provide. There are no delivery charges.
Delivery time
Support hours are 12:00 PM to 2:00 AM Pakistan time, 7 days a week. Instant-stock items are delivered as soon as payment is verified; other orders are usually delivered within minutes to a few hours, and in rare cases up to 24 hours. Orders placed outside support hours are delivered when support opens. Please give a correct WhatsApp number and email; wrong details are the most common cause of delay.
Contact
WhatsApp: 0336 3632316 · Instagram: @ogsdigitalstore · Lahore, Punjab, Pakistan